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Emotional intelligence for healthcare clinicians

Practical knowledge and experience will always be important factors in defining the best health skills. However, emotional intelligence (often referred to as EI or EQ) – the ability to recognize, manage and express their emotions and diagnose and practice – effectively provides quality help to patients for successful physicians or nurses.

Emotional intelligence can help healthcare organizations deliver better services, achieving better results. Leaders and pioneers must harness the power of the equalizer through rigorous training and a patient mindset. Various physical therapy courses help to improve emotional intelligence for healthcare clinicians.

What is emotional intelligence?

Intelligence is not limited to knowledge of facts and the ability to think logically and correctly. This is the ability to recognize one’s own and others ’emotions. We can distinguish between different emotions and manage our emotions according to our environment.

When we own ourselves, we can find a better position to achieve our goals. Emotional intelligence, or EI, is the name given to this skill. Its measurement is called emotional intelligence or EQ. These terms are often used interchangeably.

 Five key features

Self-awareness

People who show high emotional intelligence typically exhibit five key traits. The first is self-awareness. They are fully aware of what they are feeling at any given moment. They are also aware of how they interact with others. These observations allow us to make better decisions regardless of the situation.

Self-control

The second feature is self-control. They know how to control their emotions and don’t let them follow their course. Many people have trouble controlling their emotions, which they inevitably control, sometimes with disastrous results. By practicing self-control, people can be calmer and more balanced in their actions.

Incentive

Another thing that comes with a high EQ is motivation. These people succeed in everything they do and always find more opportunities for improvement. They strive to be the best version of themselves.

Empathy

Emotional intelligence goes hand in hand with empathy – understanding the problems of others and showing compassion in the midst of their problems. They just don’t sympathize with these people. You can tell they put themselves in the place of others and go along with them.

Social skills

Finally, you can recognize someone with an excellent EQ by the social skills they display. They are able to interact with those around them efficiently. During group work, they can work well with their peers. In leadership positions, they have the ability to influence the thoughts and actions of others.

What does EQ look like in a medical institution?

Emotional intelligence can be seen in healthy environments in various workplace situations. After all, hospitals can be very stressful places. Emotions can run high. For example, you can see this in staff and patients’ interactions. It is also clear that patients and their families have to receive difficult messages. Patient Experience programs help in creating mutual understanding between staff and patients.

Team members often have to control their emotions and cooperate to achieve their goals. Physicians, nurses, and laboratory technicians must withstand the pressure of their work and avoid serious mistakes. They must perform all their duties without burning them.

Efforts to improve EQ among health professionals

Emotional intelligence is not a fixed trait. Even people with emotional problems can learn to improve control through proper training. It takes the will of man to do it right. Organizations need to help employees, nurses, and doctors get all kinds of promotions.

Doing training to improve patient experience, most doctors pay a lot of attention to the physical health of their patients. They also don’t realize that these people have emotional needs. For example, nurses may observe certain patterns of behavior in their patients. They can change their behavior to better communicate with these people. You can also establish more consistent communication with colleagues.

Experience and conclusions

Because of this kind of specialization, there are times when health professionals may overlook some important needs of patients, such as empathic communication, emotional management, and active listening. In the process, they inadvertently distorted the care process. In other words, many health care providers focus on treating diseases, forgetting about caring for the people who have them.

Thus, the treatment outcome is not ideal and negatively affects the outcome. Meanwhile, the global struggle to combat Covid-19  is causing huge changes in the way we perceive ourselves and interact with others. These changes have a major impact on our daily and professional lives. The professional care space is no exception to this rule. For example, while social distancing is important, the prevalence of fear and emotional distress among patients underscores the importance of dialogue, active listening, and general emotional intelligence among health professionals.

Ari Ginsberg, PT, DPT, MSIOP, founded Psychology for the Body in 2020 with the mission of providing psychology-focused education and coaching/consulting to rehab clinicians and organizations in order to help them achieve their clinical, professional, and financial goals.  Ari has always been a passionate student and proponent of psychology and realized that his success in patient care was predicated on his knowledge and application of psychological techniques and strategies.

The idea of sharing a formula for maximizing patient satisfaction emerged, and subsequently the first webinar was created; The Science of Bedside Manner and Patient Satisfaction. After the first webinar, Psychology for the Body expanded and developed physical therapy continuing education courses on other psychology-focused PT/OT topics including preventing burnout, leadership training, exercise motivation, and ethics.

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Let's Get Ethical: Ethical Boundaries for PTs/OTs

A 2.5 hour webinar approved for CEUs by the

AOTA – # 02517 

NY Board of Physical Therapy

The Ohio Physical Therapy Association # 21S2571

The NJ Board of PT # 2110-14

Meets Requirements for PTs/PTAs in:

AL, AR, AZ, CO, CT, DE, FL, GA, ID, IA, IL, KS, KY, MA, MD, ME, MI, MN, MO, MS,

MT, NC, ND, NH, OR, PA, RI, SC, SD, UT, VA, VT, WA, WI, WV, WY

due to recognition of approval from another state chapter of the APTA (Ohio PTA)

or another state board of PT (NY, NJ)

Objectives to facilitate clinician ethical practice

 

1. Define ethics and the Code of Ethics of the APTA/AOTA to practice in an ethical manner

2. Analyze the boundaries of ethical priniciples for PTs/OTs to solve ethical dilemmas

3. Apply APTA ethical principles to professional practice through case studies

4. Apply AOTA ethical principles to professional practice through case studies

A posttest/survey will be give after live and on-demand webinars. After purchasing an on-demand webinar you will be redirected to a webpage with the webinar and posttest links. A CE certificate will be emailed following posttest completion

Optimizing the Patient Experience

A 1 hour webinar approved for CEUs by the

AOTA – #02034

NY Board of Physical Therapy

Pending Approval by the NJ Board of PT – 2022 – 2024

Meets Requirements for PTs/PTAs in:

AL, AR, AZ CO, GA, IA, IL, KS, NC, NE, NH, ND, NM, OR, SC, WA, WI

Objectives related to professional development

1) Identify the components of bedside manner/ patient satisfaction and their link to healthcare outcomes

2) Apply strategies using social psychology to optimize the patient experience

3) Implement an organizational approach to improve patient satisfaction scores

A posttest/survey will be given following live and on-demand webinars. After purchasing the on-demand webinar you will be redirected to a webpage with the webinar and posttest links A CE certificate will be emailed following posttest completion

Improving Patient Adherence to Home Exercise Programs

 1 hour webinar approved for CEUs by the

AOTA – #02036

NY Board of Physical Therapy

The NJ Board of PT # 2111-80

Meets Requirements for PTs/PTAs in:

AL, AR, AZ CO, GA, IA, IL, KS, NC, NE, NH, ND, NM, OR, SC, UT, WA, WI

Objectives to facilitate patient/client goal achievement

1. Identify the benefits of home exercise programs

2) Define differing theories of motivation/influence

3) Apply social psychology to HEP prescription/plan

A posttest/survey will be given following live and on-demand webinars. After purchasing an on-demand webinar you will be redirected to a webpage with the webinar and posttest links. A CE certificate will be emailed following posttest completion

The Science of Bedside Manner and Patient Satisfaction

A 2 hour webinar approved for CEUs by the

AOTA – #02037

NY Board of Physical Therapy

Ohio Physical Therapy Association # 21S2565

The NJ Board of PT # 2110-15

Meets Requirements for PTs/PTAs in:

AL, AR, AZ, CO, CT, DE, FL, GA, ID, IA, IL, KS, KY, MA, MD, ME, MI, MN, MO, MS,

MT, NC, ND, NH, OR, PA, RI, SC, SD, UT, VA, VT, WA, WI, WV, WY

due to recognition of approval from another state chapter of the APTA (Ohio PTA)

or another state board of PT (NJ, NY)

Objectives to facilitate patient/client goal achievement

1. Develop and improve empathy skills

2. Identify the link between bedside manner/patient satisfaction and health outcomes

3. Measure patient satisfaction in a valid/reliable manner

4. Apply social psychology techniques to improve patient satisfaction

5) Integrate organizational strategies to improve patient satisfaction scores

A posttest/survey will be give after live and on-demand webinars. After purchasing an on-demand webinar you will be redirected to a webpage with the webinar and posttest links. A CE certificate will be emailed following posttest completion

Effective Leadership and Communication in Rehab

A 1 hour webinar approved for CEUs by the

AOTA – #02299

NY Board of Physical Therapy

Meets Requirements for PTs/PTAs in:

AL, AR, AZ CO, GA, IA, IL, KS, NC, NE, NH, ND, NM, OR, SC, WA, WI

Objectives related to professional development

 

1. Define leadership and various leadership styles

2. Identify successful leadership styles in healthcare/rehab

3. Implement effective leadership communication strategies in rehab

A posttest/survey will be given after live and on-demand webinars. After purchasing an on-demand webinar you will be redirected to a webpage with the webinar and posttest links. A CE certificate will be emailed following posttest completion

The New World of Rehab: Addressing Burnout

A 1-hour webinar approved for CEUs by the

AOTA – #02035

NY Board of Physical Therapy

Meets Requirements for PTs/PTAs in:

AL, AR, AZ, CO, CT, DE, FL, GA, ID, IA, IL, KS, KY, MA, MD, ME, MI, MN, MO, MS,

MT, NC, ND, NH, OR, RI, SC, SD, UT, VA, VT, WA, WI, WV, WY

due to recognition by another state board of PT (NY)

Objectives related to professional development

 

1. Identify the causes of rehab burnout

2. Recognize the signs of rehab burnout

3. Apply strategies to prevent/reduce rehab burnout

A posttest/survey will be given after live and on-demand webinars. After on-demand purchase you will be redirected to a webpage with the video link/posttest link. A CEU certificate will be emailed following post-test completion